Software Support Analyst

Soft-Pak is the leading provider of software to the waste industry.  The Support Analyst will troubleshoot and support our software products including mobile computing, back office software solutions and hosted environments.  Analyst will work with our customers remotely by phone and email, occasionally making on-site visits.   The Software Support Analyst must be flexible, self-disciplined and able to work individually and on a team.

Responsibilities:

  • Provide customer software product support
  • Diagnose, troubleshoot and resolve business and technical issues
  • Document calls and their resolution in our tracking system
  • Analyze  software and training issues
  • Communicate problems and issues to development team
  • Provide after-hours emergency support on a rotating basis
  • Test programming enhancements and fixes
  • Knowledge and understanding of the waste industry business

Requirements:

  • Customer/software support experience
  • Excellent communication skills, both written and verbal
  • Understanding of application software and database principles
  • Experience with Crystal Reports or other reporting software
  • Accounting experience desired
  • Waste industry experience preferred

The above is intended to describe the general content of and requirements for the Software Support Analyst position. It is not to be construed as a sole statement of duties, responsibilities or requirements.

Send resume and earnings history to:

Soft-Pak, Inc.
8525 Gibbs Drive, Suite #300
San Diego, CA 92123
ATTN: Carla Walsh - Support Services
Email:
cwalsh@soft-pak.com
Office: (619) 283-2338 ext. 506
Fax: (619) 283-7485