Benefits


The benefits for municipal clients can differ from that of commercial haulers; here are some highlights that outline past examples of why municipal clients rely on the i-Pak or e-Pak system.

  • Single point of data entry for all your activities (billing, routing, dispatching, scale house, EVERYTHING)
    Type customer orders, information, updates ONCE.
    Resolve customer support issues quicker
    Find / review month end invoice issues quick and easy
    No more 'manual route sheets' or 'sticky notes as reminders for billing'

  • The ability to integrate with legacy applications
    Leverage legacy billing systems that require integration

  • A comprehensive billing package
    Master / Sub billing for large clients
    Allow customers to order and pay for services online via credit card or e-checks
    Create customized invoice presentment and specific charge codes for customer service
    Built in collection module to easily track and pursue past due accounts

  • Productivity
    Detailed reporting on A/R, Inventory, Customer Service, Drivers logs, and Sales Reports
    Verify vehicle maintenance reports and plan for scheduled maintenance
    Standard and customized reporting     

  • Investment Protection
    Ideal for small users (e-Pak) with a system that can grow (i-Pak)
    Robust enough to support large municipal haulers with specific requirements. Advanced modules allow for future growth.... pay for what you need.

  • Industry Experience
    The Soft-Pak staff has waste experience (both on-site and front office).
    Be trained from industry professionals that understand your operation. 

  • Support and Development
    The Soft-Pak development team consistently updates the i-Pak product, which includes new version releases every 18 months

    Annual users meeting and "open form discussions". We listen to our customers need.
    Free on going web based training to assist with new customer service hires.
    24x7 on-call support. 5am to 5pm local time support from our knowledgable staff.      

  • Reliability
    Hardware independent. iSeries for in house (i-Pak) and a hosted solution for e-Pak.
    The only waste management system that runs with a 99.995% available uptime
    Leverage all existing local computers, networking and storage applications. Both i-Pak and e-Pak run all Microsoft operations applications.