Customer Support Team

Soft-Pak offers the best customer support in the industry - period.

Our software solutions are supported by a knowledgeable and friendly staff of experienced waste industry and software professionals who are in constant communication with our clients. This ongoing communication is the foundation of our comprehensive customer service plan, providing an invaluable idea exchange that keeps Soft-Pak one step ahead of the latest trends in the waste and recycling industry.

With over 30 years of combined Soft-Pak experience, our customer support team is ready to assist you with operational and system level questions whenever you need answers. We are here to listen to your needs and to help you:

  • Answer technical questions related to Soft-Pak software
  • Retrieve specific information for your system - trouble shoot
  • Assist with networking difficulties
  • Create special reports specific to your business
  • Instant message directly from i-Pak to the support department
  • We should be the first phone call for any / all questions you have related to your Soft-Pak system

We offer support services Monday-Friday from 7:00 AM to 5:00 PM (in your time zone), and always have someone on call 24-hours per day, 7-days per week, and 362 days per year. No time to talk? your users can e-mail questions directly from i-Pak or e-Pak.