These procedures enable your company to manage your accounts that are past due and need extra attention for Collection of payments. There are both Internal and External (3rd Party) options for you to use.
• Our in house collection letter procedures will: Generate letters based on company, cycle, aging and status flag.
• Letters can be set up based on your company specifications and easily changed as needed.
• The process records a note on the customer’s account to indicate the letter was generated and status the customer is in at the time of the letter was sent.
• The letters print the balance due based on the time the letter was generated.
• They show the last date the customer has paid.
• Tracks the customer via a ‘collection letter status flag’.
• Allows ‘exclusion’ of certain customers from the Internal and External collections process.
• Automatically Resets the flag when payments are received.
• Allows you to manage your customer calls through the Call Review Process and Collector Call Reports.
To see this menu, you must have access to both the Accounting Menu and the Collections Processing Menu in User Security. You will also need Internal and/or External Collections access and a minimum of 'Inquiry=1' access to the Collections Master Files in order to completely use the options listed on this screen.
