Reprint Collection Letters

This option will allow you to generate a reprint of a collection letter that was previously sent out to a customer.  You will receive an exact replica of the original Collection Letter that was last sent to this customer.  It will print the same Letter Body, Date, Balance Due, etc.  If a letter was never generated for the customer, you will get a message telling you so.  Only Printed Letters can be regenerated using this option.

From this menu option you can either do a single customer reprint or a mass reprint for multiple Companies, multiple Letter Cycles, multiple Letter Ids, and/or multiple Letter Dates.

From the i-Pak Collections Processing Menu, select Reprint Collection Letters and the Reprint Collection Letters selection screen will be displayed.

Reprint an Individual Collection Letter

Enter the Company and Customer # for the account needed.  Once you have entered this information, press and a confirmation screen with the customers information will be displayed.

Click   to Confirm and Print the most recent Collection Letter that was sent to this customer.  You will receive the following message at the bottom of your screen.

At this point, your collection letter should be on the printer or in your spool file.  You can choose to enter another Company and Customer # or exit the screen.

Reprint an Individual National Collection Letter

From the Reprint Collection Letters selection screen, enter the Company and Customer # for the account needed.  Once you have entered this information, press .  If the Customer# you entered has a National Account# attached to it and the Company Master is set up to print both National & Individual Account collection letters, the following screen will appear.  

You can then select to do the reprint for either the Individual Sub only, the National only, or both by checking the box for the appropriate accounts.  Press then click to process the request.

You will receive the following message at the bottom of your screen.

Mass Reprint Collection Letters

From the Reprint Collection Letters selection screen, click and the Mass Reprint Collection Letters selection screen will be displayed.

Enter the Company that you want to reprint Collection Letters for.  Leave blank to include all companies.

Enter the Letter Cycle if you want to narrow down your selection to a single cycle.  Leave blank to include all cycles.

Enter the Letter ID if you want to select a specific group of letters.  Leave blank to include all ID's.

Enter the Letter Date for the reprints you want selected.  Leave blank for all.

Press then click to process the request.  A message saying your batch has been submitted will be displayed.

Press to continue and you will return to the Mass Reprint Collection Letters selection screen.

Reprint Letter Report Form Setup ID's.